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Privacy Policy

Introduction
Welcome to Amirati Jewellery (“we,” “us,” or “our”). Your privacy is paramount to us. This Privacy & Refund Policy explains how we collect, use, disclose, and protect your personal information when you visit and purchase from https://amirati.ae/, and describes our refund procedures.

A. Privacy Policy

2. Information We Collect

  • Personal Data: Name, email address, phone number, billing/shipping address, payment details.

  • Technical Data: IP address, browser type, device identifiers, operating system.

  • Usage Data: Pages visited, time spent on pages, referral URLs, search queries.

3. How We Collect Information

  • Directly from You: When you create an account, place orders, subscribe to newsletters, or contact customer service.

  • Automatically: Via cookies, web beacons, and similar tracking technologies.

  • From Third Parties: Payment processors, delivery partners, social media platforms (if you choose to link your profile).

4. Use of Your Information

  • Order Fulfillment: Process and ship your purchases; communicate order status.

  • Personalization: Recommend products based on browsing and purchase history.

  • Marketing & Promotions: Send newsletters, special offers, and updates (with your consent).

  • Analytics & Improvement: Analyze site usage to enhance features, navigation, and performance.

  • Legal Compliance: Prevent fraud, comply with regulations, and enforce our terms.

5. Cookies & Tracking

  • Essential Cookies: Required for site functionality (e.g., shopping cart, account login).

  • Analytical/Performance Cookies: Help us understand site usage and performance.

  • Advertising/Targeting Cookies: Deliver relevant ads and measure ad campaign effectiveness.
    You may manage or disable cookies via your browser settings, but this may affect site performance.

6. Disclosure of Your Information
We may share your data with:

  • Service Providers: Shipping companies, payment gateways, IT and hosting providers.

  • Legal Authorities: When required by law or to protect our rights.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice).

7. Data Security
We implement technical and organizational measures—such as SSL encryption, firewalls, and access controls—to safeguard your personal data. However, no internet transmission is 100% secure.

8. Your Rights
Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data.

  • Object to or restrict processing.

  • Withdraw consent where processing is based on consent.

  • Lodge a complaint with your local data protection authority.

9. Data Retention
We retain your personal information only as long as necessary for the purposes outlined: processing orders, legal obligations, dispute resolution, and improving our services.

B. Refund Policy

10. Refund Eligibility

  • Cancellation: Orders may be cancelled within 24 hours of placement for a full refund, provided the item has not yet shipped.

  • Returns: Defective, damaged, or incorrect items may be returned within 14 days of receipt. Items must be in original condition, unworn, and with all packaging and certificates.

11. How to Request a Refund/Return

  1. Contact our Customer Service at info@amirati.ae within the eligibility period.

  2. Provide your order number, item details, and reason for return.

  3. Amirati will issue an RMA (Return Merchandise Authorization) and return instructions.

12. Return Shipping & Costs

  • For defective or incorrect items, we cover return shipping costs.

  • For change-of-mind returns, you are responsible for shipping; original shipping fees are non-refundable.

13. Refund Processing

  • Approved refunds will be credited to the original payment method within 7–10 business days of receiving the returned item.

  • Partial refunds (e.g., returns of individual items from a multi-item order) will be calculated proportionally.

14. Non-Refundable Items

  • Custom-made or engraved jewelry (unless faulty).

  • Items returned after the 14-day window.

  • Items damaged due to wear, misuse, or improper care.

Contact Us
If you have questions about this Privacy & Refund Policy, please contact us at:
Amirati Jewellery
Email: info@amirati.ae
Tel: +971502836355